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Services

Project Management

Projects utilising Open Access products are often of a size and level of complexity where professional project management support is a critical requirement. Experienced Project Managers at Open Access deploy proven methodologies to meet requirements, ensuring that jobs are delivered on schedule and within budget.

Product Development

Open Access maintains a competitive edge in its products and services by keeping pace with, and anticipating, the requirements of customers and markets. Open Access' experience enables integration of leading edge technologies and techniques with existing approaches. This combination delivers the benefits of new advances to customers while minimising the associated risks.

The active Research and Development (R&D) Program implemented by Open Access results in the development of new products and services, together with enhancements to current ones. Furthermore, investment in R&D is driven by projects, ensuring that R&D is focused on, and relevant to, the needs of customers.

Quality

Achievement of quality is an integral feature of Open Access' business processes and service offerings. The ISO 9001:2000 compliant documented Quality System ensures Open Access customers receive products and services that conform to, or exceed, their requirements.

Support and Maintenance

For mission critical implementations a range of support and maintenance services are available – including 24x7 on-call support. Experienced staff support customers across Australia and internationally – ensuring issues are dealt with effectively and efficiently.

Consulting and Professional Advise

Open Access offer consulting services to customers and have a track record of successfully working with clients to ensure requirements are clearly specified and met. These successful working relationships are mutually beneficial as they increase Open Access' ability to respond to new requirements and changes in customer environments, as well as increasing customer confidence in the control and delivery of Open Access services.

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